have plenty to say to Gillette about its RFID spy chips. Add your message
and we'll post your message here
Dear Mr. Cantwell,
I have used Gillette
products for most of my adult life, and I am dismayed to learn that Gillette
products may now contain RFID technology. The use of this technology,
unannounced, is tantamount to spying on the personal and private lives of
It is your moral
obligation to identify the use of RFID technology in your products to consumers
so that they may make an informed decision as to whether they will surrender
their right to privacy in their everyday lives.
I urge you to
discontinue the use of this technology, as there is no benefit to Gillette
and the invasion of privacy is unacceptable to myself and many others.
I regret that
I will no longer be purchasing any Gillette product while it continues to
I'm a French consumer of your products. I do buy Mach 3 razors
every month since it exists and before that I was buying sensor excell. I
also buy duracell and oral b products. But now it's over. I won't pay you
to spy me! and believe me, all my family, friends and working relations are
going to do the same.
Except if you make an official announcement declaring that
you stop this, I will never ever buy again your products!
I will NEVER again buy a Gillette product.
Yes, stealing is wrong and should be fought, but in ways that DO NOT invade
the personal privacy of Americans. You are certainly not going to gain
new customers with RFID in your products and will certainly lose many with
I hear today that you 'say' you're not going to put spy chips
in your products.
How on earth can we believe you? Your company is among those
leading the way to electronic fascism
in the United States and elsewhere.
Sorry to say, I will not be buying Gillette products for many
years to come, regardless
of your change in policies. After all, how a company that even
dreams of spying on its customers expect
to HAVE any?
I'm disgusted with Gillette for a LONG time.
Santa Fe, NM
I have stopped buying all gillete and
gillete related products. My family will purchase again only after a public
declaration is made against the use of tracking chips.
one more customer lost forever
i have recently discovered your spy-chip
RFID techno-nightmare. be aware that your products will never be purchased
again by myself, my husband, my children, my parents, nor my extended family,
all of whom have been told of your intentions to invade our very lives to
further your greed, and all of whom agree you are now completely untrustworthy
forever. you have obviously underestimated the power of word-of-mouth,
and the willingness of your fellow man to be your patsy. yes, we are
angry, and no, we won't forgive. do you really think you are the only
ones offering razors and batteries? your competitors must be loving
this. i'd like to see them take full advantage, and wish they'd advertise
your diabolical stupidity.
also, i intend to spread knowledge of
this outrage as far and wide as i can.
cindy l. v....
Dear Mr. Cantwell,
I am opposed to the embedding of RFID technology into any
product. I understand your desire to use this technology as a way to
make your company more efficient, but I hope you will understand my concern
over the privacy issues involved.
I will NOT buy another one of your products until you make
an announcement that your company will not use RFID.
I was a loyal Gillette customer until
today. I love the Mach 3 razor, but I won't use them again.
I just found out that you are using illegal means to photograph
and track consumers
who are stupid enough to pick up your products.
I have forwarded this to some pro-liberty mailing lists that
I run that have about
15,000 subscribers, and will be organizing them to boycott your
I don't know if you could ever possibly gain my trust again,
or the trust of my friends.
A public apology and full disclosure on any of the large
network news stations or in any of the
major newspapers would help, but just the idea that you considered using this tech to track your
customers... the people
that pay your salary and keep your company alive.
I know that your goal was theft prevention, but there are
ways to do this that
are unobtrusive and don't invade people's privacy. (Magnetic field
stuff that's been used on CDs and DVDs
for a long time already). I'm sorry
that you have chosen to work this way.
I'm growing a
beard. I have no idea, what the hell you think you're doing taking my photograph
without my prior consent. ...until such time as you stop, I'll be using
a competitor brand.
Good day sir.
6 year old thinking. Never mind, only one more small person
not using gillette products while you still work there!
Have a nice day
Tagging and tracking people like deer
- that's pretty funny. Unless you're a security consultants who spends his
days cleaning messes created byhair-brained schemes like this. We've
been sighing and rolling our eyes over the idea of putting a high gain
directional antenna on a transceiver and deciding which house to rob without
having to look inside. The photographs at the shelves is the best
part. Three quarters of the computer using population is afraid to shop
online because of the browser "cookies" fiasco.
Even though people misunderstood - and
imagined the worst - lack of care in the implementation created a huge problem
where only one site has to leak a persons information if they can get it,
and then the banner agencies know
every page that
user ever visits afterwards. And shutting out (Berkeley who
the technology) from making any public or private comments on security in
the leaked RFID industry memos - brilliant! Don't identify problems before
some kid does and goes on Jay Leno and reads off women's bra sizes with a
modified RFID transceiver. Best to let problems swell up until they explode
rather than deal with them early on. Good industry thinking there. You should
look for a job at Exxon when this thing blows up.
Well, at least if you make people afraid
to shop at Walmart, they might
Keep up the good work!
online. If their personal details are going to be in
perhaps they hide in the cover of their home from being
I and many other South African consumers
have boycotted Gillette for years and will continue to do so until you stop
torturing animals in laboratories. Gillette's RFID tactics are just the latest
in a long line of abuses . You may think individual consumers are not important
but we all agree your policy towards animals and people sucks. Nothing on
God's earth would induce me to support Gillette except ... when you STOP
TORTURING AND ABUSING ANIMALS!! Please give it your serious consideration.
Just a few words to let you know what
a customer is thinking. What is the real reason for RFID? Surely it is the
task of the storekeeper/owners to make sure that the stuff is paid for before
it leaves the store. It is very unlikely that you supply on a sale or return
basis so it is really none of your business who steals/buys/looks at or passes
by the goods on the shelves once you have received payment for those goods.
Mind your own business, leave the security to the store owners and stop acting
like a grand scale peeping Tom.
Hello Mr. cantwell...
This letter is in regards to Gillette's practice of spying
on consumers, and the guilty till proven innocent mentality of yourself, and
I will never to my knowledge buy another
Gillette or Gillette owned product or brand again... I have informed others
of your tactics.... and they feel the same. It is sickening to think
that your company makes the kind of money it does; already overcharges just
like all companies do in order to cover what shoplifters steal; and now this...
I have no expectation that the savings would be passed to consumers... just
fattening your wallet, and ruining innocents lives. Shoplifting is
just one of those evils that cannot fully be stopped. It is under
all the control it needs, and the system already works. Stores have
security, and you the companies whose products are sold there already over
charge to compensate for the occasional theft. This system works it
is the way it ought to be, and this is coming from a honest person who does
not steal. I am ok with how it is now. So is all who I know.
No good could come from this. All that could come from this is fattening
your wallet (which you apparently feel is right no matter the cost), and
a guilty till proven innocent society. Just as I said no good can
come from this.
hope you see the light... see the wrong in this... change
of your ways from a former Gillette
customer, and a born again never will be a Gillette customer again.
P.S. stop the madness before the word gets out, and your company
may still have
some faithful customers... those that never hear of this or those who hear
of you changing your
consumers are not going to allow you to treat them like criminals,
and are insulted
for being treated as such. The more time that goes by without you
changing these ways the more people will
find out. Just like you if someone
treated you like a criminal without just cause
( your guilt to proven innocent idea IS NOT JUST CAUSE) you would probably disassociate yourself
with whomever treated you as such... soon your customers will treat
you the same by disassociating
themselves with you, and your products. WHAT ELSE COULD YOU EXPECT?
August 26th, 2003
Dear Dick & Gillette representatives,
This email is to inform you that I as well as my family will
be actively boycotting ALL Gillette products until such time that you decide
to discontinue RFID technology in your products.
I feel that your invasive method is an invasion of my privacy
& refuse to participate in your shoddy marketing methods.
Consider our family one more lost family of Gillette consumers
until you realise that we do not wish to live in an Orwellian society that
feels they have the right to track our purchases in such an invasive method.
Big Brother is Watching YOU too ...
The G.... Family
Please remove any and all RFIDs (spy
chips) from your merchandise, displays etc. immediately and destroy any information
you have collected in this manner.
Dear Mr. Cantwell,
The Gillette Mach 3 Razor is the best razor I have ever used.
Yes, it's for men, but you'd be surprised how many women use and love that
razor. Or would you?
Word on the web is that Gillette is using RFID technology
in their products. So you may already know that I bought a refill pack of
Mach blades at the Denton, Texas Wal-Mart a couple of months ago. And when
I throw it out, as I certainly will, you may know that too.
You can call me paranoid, but I don't like having a bunch
of suits know what kind of razor I buy, where I bought it, and where I take
it. Ostensibly, this RFID nonsense is for theft reduction. However, the real
issue at hand is the almighty Dollar (or peso, or yen, or Euro, or what have
you.). Gillette wants it. So they don't mind paying you (and others) to help
develop and implement spy technology. That being said, they won't be getting
mine. I got an electric razor in my closet. It's time to bring it back out.
Well, thanks for listening. Have a nice day, Dick.
Ms. Mary J. H....
I am sending this email to inform Gillette that due to the
use of RFID tracking devices being embedded without consent or knowledge,
I will no longer be buying your products.
Please reconsider your invasive tactics.
R. Randall G....
I've purchased Gillette products in the past and have been
happy with the quality. However, if you continue to planning to use RFID tags
in your products, I will no longer be a customer. I will also try to convince
others to avoid your products in the future. I would be happy to pay the
costs that you propose would be saved by shoplifting, etc.
I hope to continue to be able to purchase your products without
the RFID chips.
I have been a great fan and loyal customer of your Mach 3
razor line ever since it came out several years ago. I am, however, a greater
fan of my privacy, and I will make this point plainly and clearly: Unless
Gillette refrains from installing RFID chips into its product or product
packaging, I will have to make the jump to electric razors. Frankly,
the competition isn't up to snuff, and where I put my bathroom things is
my business and my business alone.
I am not interested in whatever reasons your company may have
for doing this. This is an unwelcome intrusion. I am well aware of RFID
technology and the lack of kill switches in the currently manufactured crop
of these devices. If you needed to know this kind of information, you could
follow proper channels and ask. I am sure people would be more than happy
to fill out a survey in exchange for product discounts or free accessories.
Perhaps my continued patronage is a loss you may feel is acceptable for the
aims you may have in mind, but I assure you that this will only compound as
a public relations nightmare should the appropriate steps not be taken to
address these concerns.
The biggest shame is that I have to rearrange my personal
accessories just to keep getting the close shave I have come to expect from
your products. If you truly valued my business, you would stay out of my bathroom,
at least from a radio frequency tracking standpoint.
Ex Mach 3 Customer
Last week, just bought my last Gillette
I will not be spied on.
J W R....
I was disturbed to read about the RFID chips being inserted
into the packaging of your products. I understand the need to deal
with theft but spying on innocent people is no way to go about it. As
with everything else in America RFID chips deal with the symptoms but not
the cause. Why not donate money to helping those who would be more likely
I will not use any of your products as long as RFID chips
are being used.
Hello Dick Cantwell,
I purchase my Gillette, and your other
products, from a local mom and pop store. They are very effective in keeping
small, easily stolen items from leaving unpaid by placing behind a counter
or behind glass. I remember working at Sam Goody in my youth and we just
made a point to hire more people to 1) improve customer service and 2) stop
theft before it happens. I realize that you are a businessman facing the complaints
of business associates and partners in retail that hate the loss of money
associated with theft of your fine products. That's terrible but, if you
wanted to console them with a helpful solution, why don't you invest your
time and money in avenues that promote effective employee skills that stop
theft in its tracks and better wages that prevent employee dissent that could
lead to stealing? How about investing in people and their privacy and a good
I really doubt you would feel comfortable
being fitted for your new pair of leather loafers, only to causally see the
shoemaker slip an ID tag and take your picture as you walk around them in
the store for a test feel. Why would you want such a thing upon your consumers?
I don't know if you realize the can
of worms you are opening up with these spy tactics.
I have never shoplifted in my life and
certainly don't plan to, but I do value my privacy and believe in what our
forefathers fought for. In case you haven't read history or the constitution,
invasion of privacy is a serious issue and according to the constitution,
against the law. These little spy chips if put in our clothing, shoes,
tires, pills, etc. will be worse than the Secret Police and anyone can be
set up for a fall.
I think the only thing that will help
theft and other crimes in this country is to have nation-wide punishments
for crime, so that if someone steals, he knows just what punishment he's going
to get. Judges and loopholes in this country are far to easy on the
criminal. I also believe in capital punishment. It's a shame
people in prison live better than the poor. The powers that be have
done everything in their power to eliminate the Ten Commandments. Getting
6 months in prison for killing your baby is a crime in itself!
Even if there are a few innocents that
get the death penalty, the general public including children will be safer.
There are too many criminals let go just to kill, steal and do other horrible
crimes again against society.
Also, there needs to be a strong set
of values taught in schools, advertisements, and promoted by the government
and a God to believe in! Humanism is killing our society in more ways
I am not one of your biggest customers
but I do buy Duracell, Oral B, and once a Braum appliance. Now that any product
in the Gillette line now has the possibility of incorporated RFID tags, I
am not willing to purchase any products from Gillette.
The solution is simple... publicly disavow
and stop using RFID tags and in-store covert photography of customers.
My action (and that of similarly inclined small customers)
of refusing, from this date forward, to purchase Gillette products will
have a cumulative effect.
This is just a fraction
of the e-mail Gillette has received (not to mention the huge number of phone
calls to Gillette's customer service hotline).
Read more letters: 1 2